GIGS Philippines Privacy Policy

This information includes your preferences for specific products or services, as well as your preferences, responses, survey responses, preferences for receiving marketing materials from us, and preferences communicate. 

There will be additional times when you will furnish us with information. If you’re surfing on a mobile device, for example, you can choose to let Happy Hotels Ph. know your current location or give us access to your contact information. This allows us to provide you with the greatest service and experience possible, for as by displaying you our city guides, suggesting nearby restaurants or attractions, or offering other recommendations.

We’ll save your personal settings, submitted images, and past booking reviews if you create a user account. This information can be used to help you plan and manage future reservations, as well as take use of additional account-only features (such as incentives or other benefits).

Your IP address, web information, your device’s Internet device identity or media access control address, information about the manufacturer, model, or operating system of the device you use used to access our Platform and/or information about the web browser you use accessing our Platform are all examples of technical data.

How We Use the Personal Data We Collect

We may use your Personal Data for the following purposes: 

We process your personal data to further the following legitimate objectives (considering your interests, rights, and freedoms):

• Create a user account, process and confirm your reservation, providing requested products and services (including our loyalty program if applicable), sending service communications (such as updates about your accommodation arrangements), facilitating payments, sending receipts, and providing customer support.
• Contact you regarding the use and access of the website and the management of questions and inquiries sent through the website.
• To manage our relationship with you, our company, and our third-party providers (e.g., to investigate complaints, confirm that our providers have provided the correct service to you and have been correctly invoiced for them, and so on);
• To ensure that you can interact with us securely, we authenticate users.
• To improve our services and create new features for the GIGS Philippines, website, and offering, including troubleshooting software bugs and operational issues; conducting data analysis, testing, and research; and monitoring and analyzing usage and activity trends.
• To provide you with relevant content and advertisements, as well as to measure and comprehend the effectiveness of the advertising we provide.
• To make recommendations and suggestions about products or services that you might be interested in
• To provide you with relevant information about our events, press releases, or promotions
• To allow you to complete a survey or take part in a promotion, survey, event, or other marketing campaign that we have organized.
• We occasionally invite our customers to participate in market research. Please read the information that comes with this type of invitation to learn about what personal data will be collected and how that data will be used.

If we use automation to process personal data that causes legal or similar effects that significantly affect you, we will always take the necessary measures to protect your rights and freedoms. By yours, this includes the right to human intervention.

Promotional and marketing offers

We use your personal information to send you marketing by mail, phone, social media platforms, email, SMS, app notifications and silent notifications to track app install status use. We may also use your personal information to perform retargeting types of online paid marketing activities. 

We also use technology to help us understand your personal interests and preferences  so that we can send you marketing communications and recommendations that may be of greater interest to you. Using technology in this way is sometimes called profiling. 

If you wish to unsubscribe from the emails we send you, you can do so at any time by clicking the “unsubscribe” link that appears in all emails and adjusting your device settings your device to turn off notifications from our app. Otherwise, you can always contact us at dataprotection@happyhotelsph.com to update your contact preferences.

Mobile Device

We offer free apps for a wide variety of mobile devices, as well as versions of our standard website that have been optimized for mobile and tablet browsing. 

These mobile apps and websites process the personal data you provide to us in the same way as our website. They also let you use location services to find nearby travel services if you want. 

With your consent, we may send you push notifications containing information about your travel reservations. You may also choose to give us access to your location data or contact information in order to provide the services you have requested. If you upload images to our platform, those images may also include location information (called metadata). Please read the instructions for your mobile device to understand how to change the settings and control the sharing of this data.

When you choose to use our ‘voice assistant’ to search for our services or manage your booking, your speech will be anonymously translated into text by the translation provider third party service. You will need to give us access to your device’s microphone to use this feature. 

To optimize our services and marketing and to ensure that we provide you with a consistent user experience, we use what is known as “cross-device tracking”. This can be done with or without the use of cookies.

Cookies

We may use cookies and similar technologies to deliver our website, understand and personalize your preferences, and display relevant advertisements. Cookies are small pieces of data that a website saves in the memory or hard drive of a visitor’s computer for record-keeping purposes. Cookies are used by us to provide access without requiring visitors to re-enter their User ID, to develop our platform, and to better personalize it to the needs of our users. This information is also used to ensure that visitors’ requests are processed correctly.

Most browsers allow visitors to choose whether the browser accepts cookies, rejects cookies, or notifies them when cookies are sent. Please keep in mind that if you disable or refuse cookies, some features of our platform may become inaccessible or cease to function properly.

Change of purpose

We will only use your personal data for the purposes for which we have collected it, unless we reasonably believe that we need to use it for another reason and that reason is appropriate fit the original purpose. 

In the event of a change in the purposes for which we collect your personal data, we will notify you by e-mail. If we need to use your personal data for unrelated purposes, we will notify you and explain the legal basis that allows us to do so.

Sharing of information

We may share your Personal Data with other companies, organizations, and individuals (each a “Third Party”) in connection with providing our services to you and our other customers, as well as for the other purposes specified in this Privacy Policy. Third Parties to whom we may disclose your Personal Data include, but are not limited to, providers of website hosting, data analysis, marketing, promotions, credit card transaction processing, and other relevant services. We may also share your Personal Data with our other subsidiaries and/or affiliated companies.

Please be aware that GIGS Philippines may disclose your Personal Data under the following conditions:

Consent: We will only share your Personal Data with Third Parties with your consent. You agree that your use of our services constitutes your consent and that the sharing of your Personal Data will be governed by this Privacy Policy.

For Legal Reasons: We may, at our sole discretion, share your Personal Data with Third Parties (including government agencies, law enforcement, and lawyers and other advisers) if we believe it is necessary to: I comply with applicable laws and regulations; ii) investigate any potential fraud or illegal acts; or iii) protect our brand, reputation, and property.

Removal of Your Personal Data

To the extent permitted by applicable law, you may have the right to request that we delete your personal data that we hold from our systems and you must notify us at the contact details set out below. 

At your request, we will attempt to delete your personal data from our systems, unless we are otherwise permitted or required by applicable law. We will also stop collecting, using or disclosing your personal data, except as permitted or required by applicable law. Note that by asking us to delete your personal data; we may not be able to continue providing our services to you.

Data Retention

We will keep your information for as long as is required to provide and secure our Sites and services, as well as to exercise our legal rights and comply with our legal or regulatory obligations. When GIGS Philippines. no longer needs to use your information, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it, unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and conduct our business.

Security

Our management and teams take commercially reasonable steps to protect all information collected from our web visitors against unauthorized access and use, and we assess our security procedures on a regular basis. GIGS Philippines is committed to using reasonable security measures, periodically assessing our security procedures (security risk assessments and audits), and giving regular awareness training, despite the fact that no platform can entirely guarantee the security of your personal data. Your login details and passwords are your responsibility to keep private. Please be advised that these security features do not safeguard information acquired outside of our site, such as information sent to us via email.

Collection of information from children

Children under the age of 13 are not deliberately collected personal data by Happy Hotels Ph. Please do not enter any personal information if you are under the age of thirteen.

If a child under the age of 13 gives us with personal information, the child’s parent or guardian may request that this information be removed from our database by emailing us at admin@gigsph.com.

Making changes to your personal data

Please ensure that your Personal Data is accurate and complete when you provide it to us. If you believe that any of your Personal Data is incorrect or incomplete, please log into your account on the Site and correct the Personal Data. Furthermore, if your Personal Data changes, please update it through your account as soon as possible.

Please submit your request to our contact details listed below if you wish to correct an error or omission in any of your Personal Data held by us that cannot be corrected via your account on the Site, or if you wish to access your Personal Data held by us that cannot be accessed via your account on the Site.

By logging into our platform and modifying your choices under “My Account,” or by contacting us at “admin@gigsph.com,” you can access and edit any of the personal data you’ve given.

Links to Third Party websites

We may give connections to websites that are not under our control (“Third Party Websites”). When you click on a link on the internet to go to a Third Party Website, you will be subject to the privacy and security policies of that website, which may differ from ours. Before providing any information on the linked Third Party Website, you should familiarize yourself with its privacy policy, terms of service, and security policies.

Updates to Privacy Policy

Happy Hotels Ph. may amend this Privacy Policy from time to time to reflect changes in the law, the methods of information collection and use, the features of our website, mobile app or advancements in the industry.  If we make changes that change the way we collect or use your information, those changes will be posted to this Privacy Policy and the effective date will be listed at the top of the Policy. 

You should periodically review this Privacy Policy for our most up-to-date policies and practices. GIGS Philippines. will also prominently post such important changes before making them and obtain your consent if required by law.

Contact us

If you have any questions, concerns, or complaints regarding our privacy policy, please email us at “admin@gigsph.com” or write to our Data Protection Officer at:

GIGS Mobile Solutions Inc., Officer for Data Protection